Citizen Advice Bureau

Feedback Form

Q1. Name of Adviser

Q2. Where did you see the adviser?

Q3. How satisfied were you with our overall level of service?

Q4. If dissatisfied, please tell us briefly why?

Q5. Did we give you information/advice that was easy to understand?

Q6. How Might we Improve?

Q7. How informative did you find our staff?

Q8. How well did we keep you up-to-date with progress?

Q9. How well did we listen to what you had to say?

Q10. Did we treat you fairly at all times?

Q11. If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q12. Please give your reason(s) for your answer to Q7

Q13. Was the result of your case better, worse or the same after we had advised you?

Q14. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q15. Do you have any further comments or suggestions that may help us to improve our level of service? Please continue on another sheet if necessary.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you are happy to do so, please complete your name below.

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Feedback Questionnaire - Citizens Advice Hartlepool

Feedback Form

Citizens Advice Hartlepool

87 Park Road

Hartlepool

TS26 9HP

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Copyright © 2024 Citizens Advice. All rights reserved.

Authorised and regulated by the Financial Conduct Authority FRN : 617628

Charity Commission Number : 1140773

Company Registration Number : 7508891

Our registered office is at 87 Park Road, Hartlepool TS26 9HP