Services

Debt

Debt can be a real worry, however, we have three highly qualified debt advisers, all with over 40 years’ experience between them, that are here to advise and support with all debt related issues including, IVA’s, bankruptcies and debt relief orders (DRO’s).

Employment

We have highly qualified employment specialists who can offer advice in all areas of employment, such as:

• Pay entitlement
• Dismissal
• Redundancy
• Tribunal and Appeals
• Dispute Resolution

Universal Credit

Find out how we can support you whenmaking your initial claim for Universal Credit.

We have a dedicated team, with various drop-in times and appointments available, who can help you make your initial claim online and give you the information you need.

Welfare Benefits

Citizens Advice Hartlepool offers a comprehensive advice, information and support service with all aspects of welfare benefit entitlement.

• Benefit entitlement
• Form filling
• Reviews/mandatory Recon
• Appeals

Barclays Bank

What services do Barclays Bank offer from our office?

Fundraising/Events

We will advertise all events and fundraising opportunities here - feel free to print our posters or come and support our events.

Energy

Citizens Advice Hartlepool is now running a new project for people who need advice and assistance with all types of energy related issues like:-

• Changing supply
• Over billing
• Explaining bills
• Warm Home Discount
• Energy Debt

Hartlepool Older People Engagement (H.O.P.E)

This project works towards providing a brighter, active and more positive future for people over 50 years.

Local Partnerships

To enhance and expand the range of services and activities we offer from our Park Road offices, we work with other local agencies and organisations.

Consumer

Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract. If you would like to speak to an adviser regarding a consumer issue, contact us on 0300 330 9005

Local Welfare Assistance

For information on how to apply to the Hartlepool Support fund and food/fuel vouchers.

Funders

Here is a list of all funders that are currently supporting services within Citizens Advice Hartlepool.

Scam Awareness

Find out about our latest scam involvement in the community and how you can get involved.

Latest events and pictures will be posted here.

Hate Crime

Hate crimes are any crimes that are targeted at a person because of hostility or prejudice towards that person’s:

• Disability
• Race or ethnicity
• Religion or belief
• Sexual orientation
• Transgender identity

Research and Campaigns

Campaigning for positive change on behalf of our clients.

Download Centre

You can download posters, information and privacy policies. All downloads are in PDF format.

LGBTQ+

This section is currently being updated.

L.E.A.P

The LEAP programme offers a wide range of services to support people into employment, or to move closer into employment. The service covers the whole of the Tees Valley.