Telephone

A Telephone Gateway Assessor is a diverse role and you will not be expected to know it all! We provide all telephone gateway assessors with training, which will help you develop the skills you need to deliver an excellent level of service to clients.

As a telephone gateway assessor you would:-

• Deal with a wide range of clients problems and issues
• Support members of the public of all ages and backgrounds
• Give information from the Citizens Advice electronic information system and other sources to the client
• Refer clients for more specialist advice where appropriate
• Keep records of all clients cases our secure system
• Help prevent future problems by identifying issues that affect a lot of clients

Specific qualifications or experience is not required to train for the role. You need to:-

• Be good at listening
• Have a good telephone manner
• Have basic computing skills
• Be open minded and non-judgemental
• Enjoy helping people

Once fully trained we will continue to support you throughout your time as a telephone gateway assessor.